Seetec have been supporting business IT infrastructure for over 20 years. This experience means that we understand no two companies are alike; every business has different and sometimes complex needs. Rather than package our support services into categories, we provide full, free consultancy on what support package is best for you and tailor it to meet your requirements.
We can offer support for small business up to corporate level.
Our services include:
- 24/7/365 helpdesk
- Disaster Recovery
- Backup Services
- Virus Protection
- Application support
- A permanent on-site resource
- Systems and Application Monitoring
Remote Management
Growing companies find it difficult to keep up with a growing IT infrastructure. The IT function for a small company is usually not a full time role; a staff member will maintain the IT systems on a part time basis. As the company expands, network and computer configuration becomes more time consuming and complex. In these difficult times, Seetec can manage all of the critical maintenance and support functions for your network remotely. This can free up staff time, allowing them to focus on growing your business whilst you can be confident that your network is being maintained to the highest possible standard.
Remote Support
By installing our remote agent software on your machine our support engineers can connect to them, securely across the internet. This allows our technicians to see the problem first hand, with the added benefit of guiding the user visually through the problem. This also allows us to monitor the performance of the network or machine and make appropriate changes and highlight any potential issues with our customers systems. Our Remote Support service is recommended for all of our support packages.
Hardware Maintenance
One of the biggest issues facing companies is hardware support from multiple vendors. Seetec can take this frustration away by becoming your single point of contact for your hardware issues, allowing you to resolve them quickly and conveniently. We can manage your hardware support requirements along with your infrastructure and software needs, drawing on our 20 plus years of expertise in the industry. Our service allows you to:
- Have a single point of contact for your hardware support needs
- Minimise downtime
- Provide a quicker response
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